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Refund & Cancellation Policy

Order Cancellation

Orders can be canceled for a full refund only if they haven't shipped yet. Contact our team at [email protected].

Refund Policy

  • Damaged Plants: Notify us within 48 hours with your order number and photo. If approved, we’ll issue a replacement or refund within 5 business days.
  • Wrong Product Delivered: Contact us within 48 hours. We’ll offer a replacement or refund as per your preference.
  • Non-Delivery or Lost Orders: If your order isn’t delivered or is lost, we’ll issue a full refund within 3 days after courier confirmation.

Refund Timeline

Refunds are processed in 3–5 business days and credited to the original payment method.

Returns & Replacements

In certain cases, a return may be required. We’ll guide you through the return process if applicable.

Note: Replacements are subject to stock availability.

For questions, please contact [email protected].